AloTech raises $3M funding led by Collective Spark

Customer service in call centers is often deemed annoying. The level of dissatisfaction of disgruntled customers is elevated when they cannot resolve their issues with call center agents. Such frustration leads to complaints and sometimes bad PR — resulting in churn and loss of future revenue for companies.

While call centers are on the front line of support and play a key role in customer service driving engagement and retention, managing a reliable call center infrastructure that operates in a coherent fashion has become a challenging task for businesses. Particularly in the current landscape following the outbreak of Covid-19, there is an accelerated shift towards more flexible systems enabling agents to work from any location vs. legacy on-premise contact center solutions requiring physical presence and causing inefficient use of server infrastructure.


AloTech is a provider of omnichannel cloud software for call centers; replacing conventional on-premise contact center technologies which are complex, inefficient, and costly to install and operate. The flexibility of AloTech’s model allows for fast deployment of any number of agents based on the requirements of the business and irrespective of their geographic location — having access to a computer and an Internet connection is sufficient for the agents to get going.

AloTech’s value proposition is focused on operating a web-based, pay-as-you-go model running on Google Cloud with complete enterprise functionality and enhanced features — it is a multi-tenant solution on a single platform with many features across voice, e-mail, chat, web and mobile channels and dashboard & reporting capabilities that are seamlessly integrated to various CRM tools including Salesforce, Zendesk, Microsoft Dynamics, et al.

AloTech’s co-founders (from left to right): İdris Avcı (CTO), Cenk Soyak (CEO), Korhan Erçin (CSO)

Cenk Soyak (CEO), Idris Avci (CTO) and Korhan Ercin (CSO) are the trio behind AloTech — having positioned AloTech as the leading local player servicing over 600 SME and enterprise customers in a wide array of industries across Turkey and proved AloTech as a reliable and secure platform which is now scaling operations outside of Turkey under the “Call Center Studio” brand name. Currently serving customers in 27 countries, AloTech aims offer new & improved AI-backed tools to enhance customer experience capabilities of companies globally.

The quality, simplicity and ease-of-use of AloTech’s services as well as the ongoing transition to cloud for SME & enterprise level customers implying a large and high-growth market have further underpinned our investment thesis for pursuing the opportunity — As Collective Spark, we are proud to have led a $3M funding round with renowned co-investors and look forward to supporting AloTech boost productivity, increase customer satisfaction and engagement, and improve functionality of call center businesses as it scales in global markets.

Latest News

1514 – Venture Capital Funding Program (Tech-InvesTR)

Tech-InvesTR Venture Capital Support Program was established in order to enable venture capital funds to invest in R&D intensive early-stage companies to meet the financial needs of these companies. In order to ensure sustainable functioning of the program, a Cooperation Agreement was signed between TÜBİTAK and the Ministry of Treasury and Finance. With Tech-InvesTR Program, […]

Read more

Invent Analytics Raises $7.5 Million to Further Accelerate Growth of its AI-Driven Retail Planning Solutions

Invent Analytics, a global retail planning solutions provider, today announced that it has raised $7.5 million in Series A funding. The round was led by EBRD (European Bank for Reconstruction and Development), with participation from Collective Spark. The funding will be used to further accelerate Invent Analytics’ growth in North America and Western Europe and […]

Read more

MENA’s home services powerhouse with over 1 million users: Justlife

The Middle East’s leading service marketplace Justlife (previously Justmop) connects professional and top-rated service providers with people requiring home services such as cleaning, basic healthcare, beauty & wellness, maintenance and others in the MENA region. Since inception in 2015, Justlife significantly expanded the breadth of its home services offerings in the pursuit of becoming a super app […]

Read more

One of the largest pre-seed investments to date in Turkey: Synnada raises $2.6M

Founded by Mehmet Ozan Kabak and Sami Can Tandoğdu in December 2021, is building low-touch, self-contained ML systems to facilitate robust, high accuracy alerts that drive mission-critical actions in streaming data environments, aimed at eliminating alert fatigue in data-driven workflows. is headquartered in Austin, Texas, and also has an R&D center in Ankara.

Read more
See more news